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Shipping policy
At Follow Our Leads, we are committed to delivering your pet essentials quickly and efficiently. Please read our shipping policy to understand how we process and deliver orders.
1. Order Processing
- All orders are processed within [X] business days (excluding weekends and holidays).
- Orders placed after [X:00 PM] will be processed the next business day.
- You will receive an email confirmation with tracking details once your order is shipped.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [X] – [X] Business Days | $X.XX |
| Expedited Shipping | [X] – [X] Business Days | $X.XX |
| Express Shipping | [X] – [X] Business Days | $X.XX |
- Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
- Expedited and express shipping options are available at an additional cost.
3. Shipping Locations
- We currently ship to addresses within [United States / Canada / International].
- We do not ship to P.O. Boxes or military addresses (APO/FPO).
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the provided link.
- If you experience issues with tracking, please contact us at info@followourlead.dog.
5. Lost, Stolen, or Delayed Packages
- We are not responsible for lost, stolen, or delayed packages once they have left our facility.
- If your package is lost, please contact the shipping carrier for assistance.
- If your package is marked as "delivered" but not received, check with neighbors or your local carrier.
6. Damaged Shipments
- If your order arrives damaged, please email us within [X] days at info@followourlead.dog with photos of the damaged item(s) and packaging.
- We will assess the situation and provide a replacement or refund if applicable.
7. International Shipping (If Applicable)
- International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.
- Delivery times for international shipping vary by location.
8. Contact Us
For any shipping-related questions, feel free to contact us:
📧 Email: info@followourlead.dog
📞 Phone: 304.915.3647